Job presentation1.Receiving customers 2.Resolve customer complaints 3.Customer satisfaction survey 4.Perform customer reviews

Technical Skills, Knowledge and Competency (Outside of Academic/Professional)1. Language & Computer Skills 2.Basic written and spoken English 3.Good MS-Office skillTechnical Knowledge/Hard Skills1.Solid knowledge of CRM and aftersales 2.Solid knowledge of database management such as Autoline DMS 3.Basic knowledge of data mining 4.Solid knowledge of telephone sales & marketing 5.Basic knowledge of Mercedes-Benz and insurance products