Your RoleKey responsibilities in your new roleManage the quality related customer complaints, focusing on sustainable problem solving and fast response to customersUnderstand customer requirements, and manage to solve it with win-win solutionsAble to manage high complex casesManage and coordination for customer audit / quality visitSupport the design-in projects at major customersSupport the quality improvement activity with customersDevelop strategy for customer quality and service improvementQuality marketing/training to customerManage customer satisfaction improvement program#WeAreIn for driving decarbonization and digitalization.As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.Are you in?We are on a journey to create the best Infineon for everyone.This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Click here for more information about Diversity & Inclusion at Infineon.

Your ProfileQualifications And Skills To Help You SucceedBachelor Degree or above in Engineering10+ years’ working experience in Semiconductor or related industry, and 5+ years’ experience in customer interface roleAdvanced knowledge of quality systems, methods, procedures and tools(e.g. risk management, FMEA, 8D, 5why, etc.)Solid knowledge of semiconductor technologies including Front End, Back End and Test)It is required to have good problem solving skills and good communication skillsGood spoken / written English is requiredSelf-motivated and ability to work independently and under pressureGood understanding on Power Management application for AI server is preferred