Customer Service Supervisor- English Native Speaker (Wujiaochang，Yangpu District，Shanghai )Responsibilities:1. Handle customer enquiries by e-mail and telephone; 2. Coordinate with internal departments to solve customer's problems; 3. Coordinate with external Carrier companies to fix customers cage cases; 4. Follow company policy to handle customers' claims; 5. Escalate customers' expectation and complaints to company for service improvement. Location: Wujiaochang，Yangpu District，Shanghai(login to view email)

Requirements:1.Bachelor degree or above. English native speaker, speaking conversational Mandarin Chinese; 2. Over 1 years' Customer Service experience is preferred; 3. Professional written and oral communication skill in English; 4. Proactive, high responsibility and good teamwork spirit; 5. Can work under pressure.