工作职责： Job responsibilities: 1、通过邮件/在线聊天解答海外客户的售前售后咨询，引导客户完成下单； 1） Answering pre-sales and after-sales inquiries from overseas customers through email/online chat, guiding customers to complete orders; 2、跟进客户投诉情况，妥善处理客户的退换货等问题； 2）Follow up on customer complaints and properly handle customer returns and exchanges; 3、维护客户的评论和反馈，提高品牌的形象； 3）Maintain customer comments and feedback to enhance the brand image; 4、定期统计相关的数据，收集客户的反馈意见，优化服务流程； 4） Regularly collect relevant data, collect customer feedback, and optimize service processes;

工作要求： Job requirements: 1、 要求英文读写流利，能够顺畅的进行书面沟通； 1） Require fluency in English reading and writing, and be able to communicate in writing smoothly; 2、菲律宾国籍、有电商客服的相关经验者优先考虑； 2）Filipino nationality and relevant experience in e-commerce customer service are preferred; 3、沟通能力强，有责热感，能够站在客户的角度解决问题； 3）Strong communication skills, a sense of responsibility and enthusiasm, able to solve problems from the customer's perspective; 4、注重团队合作，具备良好的情绪管理能力，思维活跃，语言整理与表达能力强； 4） Emphasize teamwork, possess good emotional management skills, active thinking, strong language organization and expression skills；