Tracking KPIs from the Customer Experience operation and ensure everything is working to our expected (very high) standards. Engaging with all analysts, internal and external, and make everyone's life easier every day. Generating insights, review and continually improve processes and tools that directly impact the experience of our users. Creating, developing and testing experiences in order to pursuit excellence. Interacting with other areas and teams, seeking to anticipate possible points of friction and know how to position themselves for the good of the team and our users; Validate all reports from BPO (Efficiency). Overviewing content creation process to deliver best quality for BPO onboarding and contineous improvement plans. Managing and improve BPO employees on boarding curricula.

Currently studying marketing or administrative driven related fields. (Marketing, Business Administration, Design). Microsoft Suit knowledge and management. Adobe Suit knowledge and management (desirable) Intermediate English Level. Excellent oral and written communication skills. Effective management and organization skills. Able to look at content for corrections and upgrades. Resilient, able to work in a very dynamic, fast and highly motivated environment to deliver a memorable customer experience.