Responsible for handling after - sales service requests from overseas customers, including product fault diagnosis, technical support, and problem resolution. Maintain good communication and cooperation with overseas customers, and promptly respond to their inquiries and questions. Coordinate with internal teams to ensure the timely provision of after - sales support and solutions. Provide suggestions for product improvement and optimization based on customer feedback and market demands.

Bachelor's degree or above. Possess relevant knowledge and experience in the lithium - ion battery industry, and be able to understand and explain product specifications and technical requirements.