• Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. • Builds Platform and business knowledge to better serve sellers • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

• Education: High school • Language: Native Japanese • Experience within a customer service environment • Technical (Computers & Internet) savvy is required. • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.