· Ensure smooth and timely freight process flow. · Ensure accurate and timely data entry into our operating system. · Track and trace shipments as required. · Utilize Process Monitors and Workflows on a daily basis. · Ensure timely movement for warehouse internal management · Ensure documents are timely sent to the customer or broker for customs purposes. · Ensure accurate and timely client invoicing. · Interact with our customers in arranging their shipments, exceeding customer service expectations. · Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) · Meet compliance at all times with regulations. · Understand department process flow, outbound/inbound/inventory data, constantly looking for areas of improved efficiency. · Ensure all customers' standard operating procedures are followed and updated. · Overseas communications, timely responses to emails and requests (internal and external)

· Bachelor’s or Master’s degree preferred· Proactive and positive attitude · Solid knowledge of import and export · Excellent communication and interpersonal skills · Excellent customer service and client relations skills · Quick critical thinking and problem-solving abilities · Ability to use computers, software, and other technology for inventory and communication purposes · Excellent interpersonal, written, and verbal communication skills · Have a passion for logistics and a desire to grow with our fantastic team · Freight forwarding experience preferred · Proficient in English and Mandarin is a required