The core of a women's shoe business order-following staff member is to sell goods, attract customers, follow up orders and maintain relationships. It is divided into two categories: domestic trade/wholesale and foreign trade. The core functions are highly overlapping, with only the channel and language requirements being different. 1. Core Functions (General) 1. Sales target achievement • Execute the company's sales plan and complete monthly/quarterly/annual performance targets (sales volume, collections, number of new customers). • Product introduction: Proficient in women's shoe materials, craftsmanship, sizes, lasts, selling points, fashion trends, and professional matching advice for customers. • Quotation and Negotiation: Create quotation sheets, negotiate prices, delivery dates, payment methods, and facilitate signing. 2 Customer development and maintenance • Expansion: Develop dealers/wholesalers/brand customers through exhibitions, B2B platforms, wholesale markets, referrals from existing customers, and social media. • Maintenance: Build customer profiles, make regular follow-ups, follow up on restocking, handle customer complaints, and increase repurchase rates. • Customer relationship: Coordinate customer needs, provide feedback on product improvement suggestions, and establish long-term partnerships. 3 Follow up on the entire order process (core) • Sample: Make a sample, confirm, send a sample, record feedback and adjust. • Order placement: Contract/PI signing, receipt (deposit/balance), entry into the order system. • Production: Connect with the factory/workshop, follow up on production scheduling, materials, sewing, molding, quality inspection, and resolve anomalies (delays, quality issues). • Shipment: Arrange inspection, logistics, customs clearance (for foreign trade) to ensure on-time and quantity delivery. • After-sales: Handle quality complaints, returns and exchanges, additional codes, coordinate claims, and ensure satisfaction. 4. Market and Competitor analysis • Gather market information: popular styles, price ranges, competitor dynamics, changes in customer demand. • Analyze competitors: price, style, quality, delivery time, policy, and provide coping strategies. • Feedback Trends: Provide design/R&D with new directions, material preferences, and color suggestions. 5. Data and reports • Sales data: Count sales volume, sales revenue, collections, gross profit, customer performance. • Order reports: Follow up on order progress, anomalies, and shipping records. • Market reports: Regularly submit market analysis, competitor reports, and customer feedback. 6. Cross-departmental collaboration • Connect design, development, purchasing, production, QC, warehouse, and finance to ensure smooth order flow. • Coordinating resources: Addressing issues such as insufficient production capacity, material shortages, and substandard quality. 2. Foreign trade-specific functions • Language: English/Spanish/Italian, etc. Proficient in mail, negotiation, document preparation. • Platform operations: ** Alibaba International Station, exhibitions (Canton Fair, Jiada Exhibition), social media (Facebook/Instagram) ** Develop customers. • Foreign trade documents: Prepare PI, contract, invoice, packing list, bill of lading, customs declaration documents, follow up on foreign exchange collection. • International logistics: Contact freight forwarders, arrange sea/air freight, clear customs, track goods to port. Iv. Key Capability Requirements • Product expertise: Knowledge of women's shoe materials (genuine leather/PU/mesh), processes (sewing/needlework/molding), lasts, sizing standards. • Communication and negotiation: Skilled in customer communication, price negotiation, and dispute resolution. • Stress resistance and execution: Be able to travel, visit the market, work overtime to follow up on orders, and have a strong sense of purpose. • Market sensitivity: Capture fashion trends, bestseller potential, and competitor dynamics. 5. Common KPIs • Sales/Collections • Number of new customer developments • Order on-time delivery rate • Customer satisfaction/repurchase rate • Gross profit/profit margin

The core of a women's shoe business order-following staff member is to sell goods, attract customers, follow up orders and maintain relationships. It is divided into two categories: domestic trade/wholesale and foreign trade. The core functions are highly overlapping, with only the channel and language requirements being different. 1. Core Functions (General) 1. Sales target achievement • Execute the company's sales plan and complete monthly/quarterly/annual performance targets (sales volume, collections, number of new customers). • Product introduction: Proficient in women's shoe materials, craftsmanship, sizes, lasts, selling points, fashion trends, and professional matching advice for customers. • Quotation and Negotiation: Create quotation sheets, negotiate prices, delivery dates, payment methods, and facilitate signing. 2 Customer development and maintenance • Expansion: Develop dealers/wholesalers/brand customers through exhibitions, B2B platforms, wholesale markets, referrals from existing customers, and social media. • Maintenance: Build customer profiles, make regular follow-ups, follow up on restocking, handle customer complaints, and increase repurchase rates. • Customer relationship: Coordinate customer needs, provide feedback on product improvement suggestions, and establish long-term partnerships. 3 Follow up on the entire order process (core) • Sample: Make a sample, confirm, send a sample, record feedback and adjust. • Order placement: Contract/PI signing, receipt (deposit/balance), entry into the order system. • Production: Connect with the factory/workshop, follow up on production scheduling, materials, sewing, molding, quality inspection, and resolve anomalies (delays, quality issues). • Shipment: Arrange inspection, logistics, customs clearance (for foreign trade) to ensure on-time and quantity delivery. • After-sales: Handle quality complaints, returns and exchanges, additional codes, coordinate claims, and ensure satisfaction. 4. Market and Competitor analysis • Gather market information: popular styles, price ranges, competitor dynamics, changes in customer demand. • Analyze competitors: price, style, quality, delivery time, policy, and provide coping strategies. • Feedback Trends: Provide design/R&D with new directions, material preferences, and color suggestions. 5. Data and reports • Sales data: Count sales volume, sales revenue, collections, gross profit, customer performance. • Order reports: Follow up on order progress, anomalies, and shipping records. • Market reports: Regularly submit market analysis, competitor reports, and customer feedback. 6. Cross-departmental collaboration • Connect design, development, purchasing, production, QC, warehouse, and finance to ensure smooth order flow. • Coordinating resources: Addressing issues such as insufficient production capacity, material shortages, and substandard quality. 2. Foreign trade-specific functions • Language: English/Spanish/Italian, etc. Proficient in mail, negotiation, document preparation. • Platform operations: ** Alibaba International Station, exhibitions (Canton Fair, Jiada Exhibition), social media (Facebook/Instagram) ** Develop customers. • Foreign trade documents: Prepare PI, contract, invoice, packing list, bill of lading, customs declaration documents, follow up on foreign exchange collection. • International logistics: Contact freight forwarders, arrange sea/air freight, clear customs, track goods to port. Iv. Key Capability Requirements • Product expertise: Knowledge of women's shoe materials (genuine leather/PU/mesh), processes (sewing/needlework/molding), lasts, sizing standards. • Communication and negotiation: Skilled in customer communication, price negotiation, and dispute resolution. • Stress resistance and execution: Be able to travel, visit the market, work overtime to follow up on orders, and have a strong sense of purpose. • Market sensitivity: Capture fashion trends, bestseller potential, and competitor dynamics. 5. Common KPIs • Sales/Collections • Number of new customer developments • Order on-time delivery rate • Customer satisfaction/repurchase rate • Gross profit/profit margin