James's 简历

James

Head of Sales and Marketing

男

37 岁

区域销售总监/销售总监/商务经理/主管/客户经理/销售代表/客户代表/大客户销售/销售运营/市场推广/活动策划/市场经理/主管/英语教师/分公司/代表处负责人/售后客服/售前客服/客服经理/主管/客服专员/客服总监/品牌经理/主管/品牌总监/品牌管理/品牌专员/助理/供应链经理/主管/产品经理/培训经理/主管/其它人力资源职位

住在越南

国籍美国

简介

Results-driven Regional Representative with 15+ years of experience spanning customer service, sales, and operations across multiple territories. Proven ability to manage high-volume client interactions, resolve complex issues, and maintain strong relationships through effective communication and active listening. Skilled in leveraging CRM and Windows-based systems to track performance, improve first-call resolution, and identify upsell opportunities that drive revenue growth. Recognized for de-escalating challenges, streamlining processes, and consistently delivering high service standards in fast-paced environments.

工作经历

Head of Sales
KINGDOM BREWERIES
2016.07-2022.09
(6 年)
• Fielded complex client inquiries and resolved high-volume service concerns to ensure consistent delivery of company standards. • Utilized Windows-based systems and CRM platforms to track customer interactions, ensuring accurate data entry at a high typing speed exceeding 25 WPM. • De-escalated issues by employing advanced active listening techniques to manage client expectations across multiple regional territories. • Communicated value propositions to clients to drive retention while identifying and securing key upsell opportunities.
Senior Buyer / Executive Operations
KYOTO PDX
2013.07-2016.08
(3 年)
• Fielded vendor and client inquiries, utilizing active listening to resolve logistical discrepancies effectively. • De-escalated issues through proactive communication regarding procurement status and order fulfillment. • Responded to internal and external service requests using Windows-based software to maintain accurate records and prompt delivery.
Manufacturing Technician
INTEL CORPORATION
2014.03-2015.02
(1 年)
• Fielded cross-departmental technical questions and resolved production bottlenecks to maintain service quality and compliance. • Responded to operational incidents by documenting requirements within Windows-based systems with precision and speed. • Communicated safety and quality protocols to team members to ensure professional service standards were upheld.
Missile Maintenance Technician
UNITED STATES AIR FORCE
2010.11-2013.07
(3 年)
• Fielded mission-critical equipment status reports and responded to immediate technical repair needs. • Resolved technical anomalies by documenting outcomes via Windows-based maintenance systems with rigorous accuracy. • Communicated critical safety and security protocols to ensure team adherence to operational readiness standards.