工作经历

• Freelance Event Coordinator

  Royal Automobile Club of Jordan

  2022.12-至今

  (3 年)

  Acted as liaison between internal teams, vendors, and sponsors to align on event goals, ensuring smooth execution under tight timelines. Led content creation and copywriting for event materials, refining brand tone and ensuring consistency. Secured sponsorships covering up to 100% of event costs through effective negotiation and relationship- building. Managed day-of logistics and team coordination, translating stakeholder feedback into real-time solutions.
• Guest Communication Specialist

  Sheraton Hotel

  2021.04-2022.12

  (2 年)

  Managed high-volume guest communications, maintaining service quality across 1,000+ interactions and reducing complaint rate by 25%. Handled high-stakes client issues and escalations with tact, diplomacy, and resolution-driven communication. Synthesized daily feedback and incident reports for internal use—improving cross-department coordination and response strategies. Served VIP clientele with discretion and responsiveness, ensuring premium service standards were met. INTERNSHIPS
• Front Office Agent (Internship)

  Courtyard Marriott

  2019.06-2019.09

  (4 个月)

  Trusted with Front Desk solo morning shifts after 2 weeks
• Front Office Agent (Internship)

  Marriott Beach Resort

  2018.06-2018.09

  (4 个月)

  Full orientation across departments

项目

• Edge Envy (clothing brand)

  Founder & Designer

  2025.02-至今

  (6 个月)

  ● Created and maintained brand identity, tone of voice, and product visuals across platforms—bridging strategy and creative execution. ● Designed promotional graphics, apparel prints, and mockups using Canva; refined messaging to target a Gen Z audience. ● Managed end-to-end creative direction and content curation, reflecting both visual branding and consumer psychology. ● Built personal website as a portfolio hub, showcasing design, branding, and creative content development skills.

教育经历

• eastern mediterranean university - famagusta, cyprus

  Tourism and Hospitality Management

  2017.07-2021.02

  (4 年)

  4.0 GPA / High Honors

语言

证书