Wen Cai

Coordinate for Chinese Market
客服专员住在 塞尔维亚国籍 中国
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工作经历

  • Coordinate for Chinese Market

    ElevenEs
    2023.09-2024.07(1 年)
  • 宾客服务经理

    广州天河希尔顿
    2021.12-2022.09(10 个月)
  • Duty Manager

    Wyndham Grand Plaza Royale Hangzhou
    2019.07-2021.04(2 年)
    Responsible for the management of all aspects of the front office functions, in accordance with hotel standards. To provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity and main focus on physical defects on physical defects with the main lobby and guest room area.
  • Corporate Concierge

    Radisson Blu Hotel Larnaca
    2018.09-2019.02(6 个月)
    Larnaca Welcoming customers upon entrance and confirm reservations Acting as the point of reference for guests who need assistance or information Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with complains. Run the night auditor making report.
  • Guest Service Agent

    DUKES DUBAI
    2017.11-2018.05(7 个月)
    Welcome guests as they arrive at the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with complains.
  • Gallery Host

    Hyatt Place Dubai
    2016.09-2017.10(1 年)
    welcome guests as they arrive at the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, contacting with travel agent, and dealing with payments and complains.

教育经历

  • Wuhan Business University

    Tourism Management
    2011.01-2015.01(4 年)
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