1.Learn and establish a report with Guests maintaining good customer relationships and handle all Guest complaints, requests and enquiries on food, beverage and service 2.Learn to personally and frequently verify that Guests are receiving the best possible service 3.Maintains positive Guest and colleague interactions with good working relationships 4.Ensures that Guest history records are accurately maintained and all repeat Guests are pre-registered 5.Co-ordinates VIP movements with relevant Departments as advised

1.Good communication skills 2.Actively respond to the problem, maintained good working state 3.Pay attention and meet the guest requirement 4.Verbal and written facility