A Forum Support Engineer provides high quality technical support of Microsoft server products to Microsoft global partners, applies advanced troubleshooting skills to handle hot or difficult issues, and delivers high quality CPE through timely response, resolution, collaboration and execution

Using strong reading and writing skills of supported language, and solid knowledge and skills on Microsoft products/programs supported to provide forum support on Cloud Platform & Productivity, including the following activities as needed:Technical• Be familiar with partner forum support tool and understand the workflow of JP PSC support / review / escalation process• Provide quick response & resolution of partner issues• Represent Microsoft and communicate with partners via written correspondence and electronic service in a timely manner• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve partner issuesJapanese• Understand Japanese customer’s purpose and requirement not only from the literal meaning but also try to understand the meaning behind words.• Grasp the accurate MS Japanese wording using rule according to Japanese style guide.• Good Japanese reading & writing skill.• Proper manner to Japanese customer (Including proper greetings.)• Always use different writing style to adapt to different Japanese customer instead of using templates.Other • Proactively learn advanced technologies and deliver good quality of technical support. Maintain working knowledge of new products• Compliance with the service operation processes for execution excellence• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft• Strict adherence to data privacy guidelines – never putting customer PII at risk