1) Responsible for translation and proofreading of text of knowledge bases, service rule processes, etc. 2) Collaborate with the whole customer service team, responsible for collecting, researching, and analyzing business-related data, and providing analysis and optimization reports. 3) Responsible for user research of target market/country and put forward professional suggestions to help the team optimize rules and processing procedures to raise customer satisfaction rates.

1) Native speaker of French/Italia/German/Japanese, etc 2) Experiences in online shopping, familiar with e-commerce platforms 3) Familiar with the operation processes of customer service Bonus Points: 1)Fluent in Chinese