Job Responsibilities： 1. Provide accurate and professional consulting services to customers via email, online platforms, and phone calls, communicating with customers in one of the minor languages (German/French/Italian) to ensure timely resolution of issues. 2. Handle customer inquiries regarding orders, returns, exchanges, and after-sales support for smart home products. 职位职责： 1. 通过电子邮件、在线平台和来电，向客户提供准确且专业的咨询服务，用小语种（德语/法语/意大利语）其中一项语言与客户沟通，确保问题及时解决。 2. 处理客户关于智能家居产品的订单、退货、换货及售后支持的咨询。

Job Requirements： 1. Fluently master any of the following languages: French, Italian, Spanish, or German. 2. Working hours: * During North American daylight saving time, we work from 15:00 to 24:00 Beijing time (1 hour later during standard time: 16:00 to 01:00). * We must work on public holidays, and the pay is three times the basic salary. * We work 8 hours a day, with 2 days off per week, totaling 8 days off per month. Additionally, the two days off per week may not necessarily be consecutive Saturdays and Sundays. 3. Master's degree or above, with a graduation certificate obtained (for those with over 2 years of customer service experience, a bachelor's degree is acceptable). 职位要求： 1. 流利掌握以下任一语言：法语、意大利语、西班牙语、德语。 2. 工作时间： * 北美夏季时间时，我们北京时间15：00-24：00工作（冬季时间晚1小时：16：00-01：00） *在公共假期，我们必须值班，工资是基本工资的三倍 *我们每天工作8小时，每周有2个休息日，总共每月8个休息天。此外，每周的两个休息日可能不是连续的周六和周日。 3.本科或以上学历，已经拿到毕业证（有2年以上客服经验可以放宽到本科）