Dave Tin's 简历

Dave Tin

男

客户成功

住在香港

国籍中国香港

简介

• Strong communication, negotiating, leadership and project management skills • Proven analytical and problem-solving skills • Hardworking, reliable, conscientious, results oriented and able to work under pressure • Proven experience in working with different System Integrators, Hardware/Software Vendors, Partners/Resellers, and Customers • Solid experience for strategic account management and technical leadership of a portfolio of strategic accounts • Broad knowledge in Log Analytics (Splunk), Network, System and Application Management (AppDynamics, Dynatrace, SevOne, eHealth, Spectrum, NetQoS, Wily, Nimsoft, Unicenter, HPOV), ITIL (Unicenter), Automation (Unicenter, Pliant, Tricentics), Cloud (Applogic, AWS, Azure), Virtualization (VMWare, Hyper-V, Citrix), SDWAN (Viptela, Versa, Nuage), SDN (ACI), Wireless (Aruba, Cisco), Operating System (Windows, Unix, Linux), Networking (Cisco), Development Platform (Java, .Net) • Experience in HTML/CSS, PHP, Perl, Shell script, VB Script, SQL, and C programming • Experience in open sources such as Docker, Kubernetes, Grafana, Elastic Search

工作经历

Senior Technical Success Engineer - Greater China
Splunk
2024.01-至今
(2 年)
Customer Success Manager - Greater China
AppDynamics
2022.01-2024.01
(2 年)
APM solution vendor that offers comprehensive solution for monitoring and management of the performance and availability of software applications Customer Success Manager, Greater China - Responsible for the strategic account management and technical leadership of a portfolio of AppDynamics’ most strategic customers in the region - Act as a strategic advisor and advocate with customers and drive the continued value of the products and services - Provide scheduled and as-needed operational reviews with the customer - Provide strategic guidance via Joint Success Plan to achieve customer’s strategic objectives and maximize the return of investment - Drive adoption through success programs for increasing of operation use of the products and exploring expansion opportunities - Drive customer's use cases and adoption via standard methodologies with best practices - Drive a strong evangelization program by identifying and cultivating internal AppDynamics “champions” - Help customer navigate the company including Product, Support, R&D, Professional Services, Sales & Marketing, etc