IT helpdesk(Japanese)

15~20K 人民币/每月

全职
经验不限
刷新于 2 年前
20 查看
0 申请
DaLian
分享
工作职责
Key Duties & Responsibilities · Taking ownership of support customer and manufacturer enquiries. · Dealing with a wide variety of enquiries and requests from customers from call start to closure, escalating when necessary; such requests can be calls from telephone hotline, live chat and cases logged by customers via Customer Portal. · Understand customer needs and display sense of urgency as established by the customer · Qualify the problem with 5W2H methodology and document it on the support case with problem replication details. · Troubleshoot on the cases raised by customer, deliver timely resolution of customer issues and improve customer satisfaction. · Liaising with other teams to develop and to maintain high levels of customer services and effective resolution of customer enquiries. · Working with the Team Leaders to ensure daily activities are focused on achievement of departmental and customer objectives. · Able to work in flexible working hours - Occasionally shift work might be required (includes weekend and public holidays) based on team operation.
职位要求
募集募集❗️❗️ 日本人限定 職業の限りない 給料OPEN
搜索你理想的职位
职位类别
城市或国家

最新博客

职位
人才
博客
我的