Job Role Summary The operations specialist is someone who will monitor and guide the team on internal processes and assist the Shenzhen management with implementing operational improvements. This person will be considered an ERP key user and act as the primary contact for ERP questions and troubleshooting. As part of the ERP operations, this person will be responsible for the daily maintenance of the ERP system. His/her main work will entail supervising a small team of merchandisers regarding their data entry work in the ERP system. They will also be responsible for training the wider Shenzhen team on ERP related issues as well as internal processes. Additionally, they guide the team on how to manage their projects properly in Monday.com and keep to our internal processes. They will act as a liaison between the SZ management and the team for daily activity in Monday.com. They will report directly to the Shenzhen management and will be an important piece in implementing new operational procedures to make the team more efficient. Responsibilities Summary Instructing and teaching merchandisers and Shenzhen staff on ERP processes Working with Shenzhen management on creation of new policies Managing implementation of new policies to make sure team members actually do it. Doing training sessions with staff to educate them on proper processes Advise global leadership on policy recommendations that create more efficiency and less beaurocracy. Advise PM's & KPMs on processing sales orders from account managers Follow up to make sure orders are processed correctly and dates updated in ERP. Conduct ERP training for Shenzhen team Answer operation related questions for team members and conduct training sessions. Assist SZ management with creating training materials and detailed processes Assist SZ team in understanding and using Monday.com Make sure team is following processes correctly in Monday.com platform.

Minimum Requirements (Must-Have): Bachelor's degree At least 2 years experience in operations, merchandizing, or related field Skilled with Excel spreadsheets Preference for foreign candidates or Chinese who have lived abroad Fluent English Understanding of Chinese culture Currently living in Shenzhen or able to relocate within a month Excellent communication skills Candidate Requirements Organized, detail-oriented, and process-focused person Interested in operations related career Strong desire to learn about operations in China Ability to learn new tasks quickly in a wide range of areas- admin, HR, operations, management, etc. Basic understanding of Chinese culture and willingness to learn Chinese language Ability to assist Shenzhen management team with internal iniatives to improve operational processes Ability to lead small team of people Basic familiarity with ERP/Data management software systems Adaptability to adjust to new ways of working and learn new systems quickly Understanding of basic finance, purchasing, and logistics processes Flexibility to assist project teams when necessary regarding basic project management Background in finance or accounting related work Familiarity with online project management platforms Additional Skills (Nice to Have): Bachelor's degree from Western university (USA, UK, EU, AU, IL, etc.) Bachelors degree related to operations, business management, accounting, finance, or similar fields Experience in the retail fixture/displays or in-store marketing industries Experience with manufacturing in China Fluent in Mandarine Chinese Experience with Priority ERP software Understanding of Monday.com software