Job Description: • Responsible for the quality of customer service for the Bengali speaking region on chat App, promptly correcting any errors through quality assurance methods, and evaluating the performance of customer service; • Skilled at identifying issues within the customer service team and providing timely feedback to team leader for optimization and improvement; • Regularly provide quality inspection data analysis and develop customer service improvement plans based on the analysis results; • Complete other tasks assigned by team leader.

Requirements: • Native speaker of Bengali, proficient in English, be able to understand Hindi is a plus; • Have a certain understanding of chat App and possess the ability to learn quickly; • Have a certain knowledge of using office productivity software; • Possess problem-solving skills, excellent communication abilities, proactive work attitude, and strong sense of responsibility. Job Benefits: • Flexible working hours: We provide flexible and adjustable working hours, allowing you to earn a substantial income while enjoying your life. • Rich work experience: You will accumulate extensive customer service, quality assurance and data analysis experience. • Learning and growth opportunities: In our team, you will collaborate with professional staff and acquire various skills and knowledge. • Salary and Bonus: We offer competitive salary and reward systems, providing additional bonus for outstanding performance beyond the monthly base salary.